Delivery options and shipping information
The team at I Love Ugly work hard to deliver orders within the given guidelines and timeframes. Peak trading times, holidays, and sale periods can impact these timeframes. We ask and appreciate your patience during these times. Please get in touch if
If your package is lost or stolen, please reach out to our support team via email as soon as you notice the package is missing. We need to get confirmation from the shipper that there was a misdelivery before issuing a refund or replacement. We sugge
Our team works hard to get all orders out promptly. Generally, all orders will dispatch the following day after they're placed. If you place an order on a weekend day, it will be dispatched on the next week day. During busy sale or seasonal periods,
If you have entered an incorrect address for your order, please reach out to [email protected] a soon as you can - and provide the new address in full. If you have already received tracking for your order and need to update the address, you can r
Each country has different rules and regulations regarding the collection of taxes and duties.